Digital Reference Services Bibliography by Bernie Sloan
More than 700 items listed in this bibliography relate to the topic of online or virtual or digital reference services, i.e., the provision of reference services, involving collaboration between library user and librarian, in a computer-based medium. These services can utilize various media, including e-mail, Web forms, chat, video, Web customer call center software, Voice over Internet Protocol (VoIP), etc.
More than 700 items listed in this bibliography relate to the topic of online or virtual or digital reference services, i.e., the provision of reference services, involving collaboration between library user and librarian, in a computer-based medium. These services can utilize various media, including e-mail, Web forms, chat, video, Web customer call center software, Voice over Internet Protocol (VoIP), etc.
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